Last Updated: September 3, 2026
1.1 MeroHajir is a cloud attendance, roster, leave and payroll platform. The MeroHajir software, and all intellectual property in it, is owned by the Software Owner ("Software Owner," "we," "us," "our"). Full company and registration details are available on request, or are stated in the Service Agreement where your organisation has signed one.
1.2 The Service may be sold, implemented and supported directly by the Software Owner, or by an authorised MeroHajir Channel Partner, distributor, reseller or implementation partner (a "Service Provider"). Where a Service Provider other than the Software Owner handles your account, references to "we" and "us" in this Policy include that Service Provider for the data it handles on our behalf.
1.3 This Policy explains what information we collect through the Service, how we use it, and the rights you and your employees have over it. It applies to www.merohajir.com, the MeroHajir web application, and the MeroHajir Android app.
3.1 Ownership. All employee, attendance, roster, leave, visit and payroll data you or your employees enter into MeroHajir remains your property. We process it solely to deliver the Service, and do not sell it, rent it, or use it for any purpose other than operating and improving the Service, unless you give us separate written consent.
3.2 We use the information to: provide and maintain the Service; process attendance, roster, leave and payroll records; generate the reports you request; communicate service updates, security alerts and support responses; process payments; comply with our legal obligations; and improve the Service for all users.
3.3 We may use aggregated or de-identified statistics that cannot reasonably be traced back to you or your employees to understand and improve the Service.
3.4 Where your Service Provider is an authorised Channel Partner rather than the Software Owner directly, that Channel Partner may access your account information as reasonably necessary to provide implementation, sales and support services to you, under the same confidentiality obligations that apply to us.
3.5 You are responsible for obtaining any consent required by applicable law from your employees before enrolling them for biometric attendance, and for maintaining your own privacy notice to your employees where required.
4.1 We apply reasonable technical and organisational security measures in line with accepted industry practice, including encrypted transmission, access controls and regular backups.
4.2 No system connected to the internet can be guaranteed absolutely secure. We do not warrant that the Service will be uninterrupted, error-free, or immune to unauthorised access, and give no guarantee against loss arising from events beyond our reasonable control.
4.3 If we become aware of a security incident affecting your data, we will notify you without undue delay, describe what is known, and cooperate reasonably in investigation and remediation.
4.4 Unauthorised access obtained through credentials issued to you, or through your own devices, networks or personnel, is your responsibility.
5.1 We retain your data for as long as your subscription is active, and for a reasonable period after, as stated in your Service Agreement where one exists, or otherwise as reasonably necessary to comply with our legal obligations and resolve disputes.
5.2 You may export your data at any time during an active subscription. On termination of your subscription, you may request an export before we delete your data in the ordinary course.
6.1 We do not sell your personal information, or your employees' personal information, to third parties.
6.2 We may share information with: service providers who support our operations (hosting, payment processing, notification delivery); an authorised Channel Partner servicing your account (Clause 3.4); a competent authority or court, where required by the prevailing laws of Nepal or a lawful order; a successor entity in connection with a merger, acquisition or transfer of business assets; or anyone else, with your consent.
Depending on your role and location, you may have the right to:
To exercise these rights, contact us using the details in Clause 10.
8.1 Your information may be transferred to and processed in countries other than Nepal, which may have different data protection laws.
8.2 Where we transfer personal information outside Nepal, we take reasonable steps to ensure it continues to receive an appropriate level of protection.
9.1 We may update this Policy from time to time. Changes take effect when posted on this page with an updated "Last Updated" date.
9.2 For significant changes, we will also provide notice through the Service or by email. Please review this Policy periodically.
Questions about this Policy, or requests relating to your data, can be sent to us through the contact form on our website.