Last Updated: September 3, 2026
1.1 "MeroHajir" or "the Service" means the cloud-based attendance, roster, leave and payroll software made available at www.merohajir.com, the MeroHajir web application, and the MeroHajir Android app.
1.2 "Software Owner" means the entity that owns MeroHajir and all intellectual property in it. Full company and registration details are available on request, or are stated in the Service Agreement where your organisation has signed one.
1.3 "Service Provider," "we," "us" and "our" mean whichever of the Software Owner or an authorised MeroHajir Channel Partner, distributor, reseller or implementation partner sells, implements and supports your subscription.
1.4 "You" and "Customer" mean the organisation, and its authorised users, registering for or using the Service.
1.5 These Terms constitute a legally binding agreement between you and us governing your use of the Service.
2.1 Many customers also sign a separate Service Agreement, directly with the Software Owner or through an authorised Channel Partner, recording the commercial terms specific to them — subscription amount, user/branch/device limits, enabled modules, agreement period, and implementation and payment timelines.
2.2 These Terms apply to all use of the Service. Where a signed Service Agreement exists, it prevails over these Terms on any matter it expressly covers; these Terms continue to apply to everything else.
2.3 If you are using the Service without a separate signed Service Agreement, these Terms alone govern your use.
To use the Service, you must:
4.1 MeroHajir is a cloud-based platform covering biometric device integration, attendance tracking, roster and shift scheduling, leave management, visit tracking, payroll integration, reporting, and employee self-service via web portal and Android app.
4.2 Only the modules included in your subscription or Service Agreement are enabled. Features described on our website or in marketing material that are not part of your plan do not form part of your subscription unless it is upgraded.
4.3 We may modify, suspend or discontinue any aspect of the Service, and will make reasonable efforts to notify you of material changes affecting your use.
5.1 Use the Service for lawful organisational purposes only.
5.2 Keep your login credentials confidential, manage which of your staff hold accounts, and promptly disable accounts of departed staff.
5.3 Be responsible for the accuracy and lawfulness of the data you enter, including obtaining employee consent for biometric attendance where required by law.
5.4 Arrange the internet connectivity, electricity and biometric hardware required at your own premises.
5.5 Pay subscription fees on time (Clause 6).
5.6 Not reverse engineer, decompile or disassemble the Service, and not use it in any manner that could interfere with, disrupt or burden our systems or other users.
6.1 Fees are as stated in your invoice or Service Agreement, billed on the agreed cycle (commonly annual).
6.2 Payment is due within the period stated on your invoice or Service Agreement (commonly 15 days). Your subscription is activated on receipt of payment unless we agree otherwise in writing.
6.3 If payment is not received by the due date, we may suspend access to the Service, and if the amount remains unpaid, may terminate your subscription. Suspension or termination for non-payment does not extend your subscription period, does not reduce the amount payable, and does not give rise to any refund.
6.4 Subscriptions renew on payment of the fee applicable for the following period, at pricing prevailing at the time of renewal. We will give at least 30 days' notice of a fee change before it applies to your next renewal.
6.5 If a subscription is not renewed by its end date, access to the Service may be suspended.
6.6 Either party may terminate by 30 days' written notice. On termination, you may request an export of your data, which we will provide before deleting it in the ordinary course.
6.7 Fees already paid are non-refundable and non-transferable. This applies in full whether you discontinue use or terminate before the end of your subscription period. Paid amounts cannot be credited toward another organisation's subscription or carried over to a different account.
6.8 We may suspend or terminate the Service immediately, without refund, if it is used for an unlawful purpose, in material breach of these Terms, or in a manner that harms the security or integrity of the Service or other users. We will also suspend, terminate, or disclose information where required by the prevailing laws of Nepal or the lawful order of a competent authority or court — giving you prior notice and a reasonable opportunity to remedy the matter where the circumstances and the law permit.
7.1 We provide technical support, troubleshooting and software updates throughout your active subscription at no additional cost.
7.2 The Service is intended to be available 24/7. Planned maintenance is notified in advance, and we take reasonable steps to restore service promptly after any interruption.
7.3 Repair, replacement and on-site servicing of biometric hardware are not covered by these Terms unless separately agreed in writing.
8.1 Your data — including employee, attendance, roster, leave and payroll records — remains your property. Our Privacy Policy explains how we collect, use and protect it.
8.2 You are responsible for ensuring your use of the Service, including biometric attendance data collection, complies with applicable law, including obtaining necessary employee consent.
9.1 Ownership. The MeroHajir software, together with its source code, database architecture and schema, application programming interfaces, user interface, designs, documentation, trademarks, logos, trade names, know-how, and all enhancements, updates, modifications and future versions of it, and all intellectual property rights in any of them, are and remain the exclusive property of the Software Owner. This applies regardless of which Service Provider sells, implements or supports your subscription.
9.2 No transfer of ownership. Nothing in these Terms transfers to you any ownership of the software or of any intellectual property right in it. Where your Service Provider is an authorised Channel Partner, distributor, reseller or implementation partner rather than the Software Owner, nothing in these Terms transfers any such ownership to that Service Provider either — its rights are limited to those granted to it by the Software Owner.
9.3 Licence granted. Subject to payment of applicable fees and compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use MeroHajir for your own internal organisational purposes, within the limits of your subscription, for as long as it remains active. The licence ends automatically on expiry of your subscription or termination of these Terms.
9.4 Restrictions. Except as expressly authorised in writing by the Software Owner, or permitted by applicable law notwithstanding this restriction, you shall not, and shall not permit any other person to: copy, modify or adapt the software; reverse engineer, decompile or disassemble it, or otherwise attempt to access its source code; redistribute, sublicense, rent, lease, sell or otherwise commercialise it; create derivative works based on it; or remove, obscure or alter any copyright, trademark or ownership notice appearing in it.
9.5 Your data unaffected. This Clause concerns the software only. Your own data remains your property under Clause 8.1.
10.1 Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or telecommunication failure, power outage, failure of third-party hosting or infrastructure, cyber attack, natural disaster, epidemic, strike, or act of government.
10.2 We are not liable for loss arising from hardware malfunction, misuse or sharing of credentials, or data entered incorrectly by you.
10.3 Neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.
10.4 Our total aggregate liability under these Terms shall not exceed the subscription fees you paid in the twelve months preceding the claim.
10.5 Nothing in this Clause limits liability for gross negligence, wilful misconduct, or any liability that cannot be limited under applicable law.
The Service is provided on an "as is" and "as available" basis. We disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that:
You agree to defend, indemnify and hold harmless the Software Owner, your Service Provider, and their employees, contractors, agents, officers and directors, from claims, damages, losses, liabilities, costs and expenses (including reasonable attorney's fees) arising from:
13.1 These Terms are governed by the prevailing laws of Nepal.
13.2 Any matter not covered by these Terms shall be governed by the prevailing laws of Nepal. The parties shall first attempt to settle any dispute through mutual discussion.
14.1 We may modify or replace these Terms at any time. Where a revision is material, we will provide at least 30 days' notice before it takes effect.
14.2 Continued access to or use of the Service after a revision takes effect means you agree to the revised Terms.
Questions about these Terms can be sent to us through the contact form on our website.